Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop team, what we can and cannot help with, and where to go if your problem is with a casino rather than with us. We are an independent research site, not a casino, so we cannot open, close or unlock gambling accounts.
What we can help with
Our team reviews casino features, bonus terms, payments and protections for UK readers. Messages we can act on include:
- Corrections – a bonus figure, wagering rule or payment detail on our pages that looks wrong or out of date. Tell us which page and what you saw.
- Questions about our reviews – how we reached a rating, or what a term such as wagering requirement or KYC means.
- Suggestions – topics or comparisons you would like covered.
- Business or editorial enquiries – introduce your organisation and what you have in mind.
- Concerns about our content – anything you think is misleading.
What we cannot do
We do not run any of the casinos listed on the site, so we cannot:
- release a withdrawal, reverse a decision or reopen a closed account;
- see your account, balance or verification status;
- act as a regulator or a legal adviser;
- guarantee that any casino will pay out, or that any offer will suit you.
Offers shown on the site, such as those from Betmica, Kikibet or Betninja, are advertised by the operators and can change. Always check the current terms on the casino's own site before you deposit.
Disputes with a casino
If you have a problem with a casino, work through these steps in order:
- Contact the casino's customer support in writing, through live chat transcripts or email, so you have a record.
- Keep screenshots of the terms that applied when you claimed the offer, plus your transaction history and any messages.
- Use the casino's formal complaints procedure if support does not resolve it.
- If it is still unresolved, look at the dispute route named in the casino's terms, which is usually tied to the body that issued its licence.
Be aware that casinos not covered by the UK Gambling Commission generally do not give you access to UK-specific protections. Complaint routes are different and often slower. Our guide to non GamStop casinos explains what to check about licensing and terms before you sign up.
Help with gambling worries
If gambling is causing you harm, please talk to someone independent. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133 and offers online chat. You can register with GAMSTOP to exclude yourself from UK-licensed sites, and use blocking software and deposit or loss limits to add protection. If you have self-excluded, think carefully before looking at sites outside that scheme.
You must be 18 or over to gamble. Gambling is not a way to earn income or solve money problems.
How to write to us
Use the contact details or form provided on the site. To help us reply quickly, include:
- The page address or casino name you are asking about.
- A short description of the issue, and what you expected.
- The date you saw the information, as offers change often.
Please do not send passwords, card numbers or identity documents. We will never need them.
What happens next
A member of the team reads each message. We do not promise a fixed reply time, and we cannot respond on behalf of a casino. Where we confirm an error, we update the page and its review date. Our editorial ratings are not influenced by commission, and a message to us cannot change a ranking on its own. It can prompt us to re-check the facts.
The site may earn commission if you sign up to a casino through our links. That does not decide how we rate or rank anything.